Terms & Conditions
Welcome to Amberly London. These Terms & Conditions of Sale apply to purchases made through our website, amberlylondon.co.uk.
By placing an order, you agree to the terms set out below. These terms do not affect your statutory consumer rights.
1. General
These Terms & Conditions apply to all purchases made through https://amberlylondon.co.uk. By placing an order, you agree to these terms.
2. Products
We aim to ensure that all product descriptions, images and specifications are accurate. Product appearance may vary slightly from the images displayed.
All products are subject to availability.
3. Prices and Payment
All prices are displayed in British pounds sterling (GBP), including applicable taxes.
Payment is collected securely at checkout using the available payment methods.
Promotional offers and discounts are subject to the conditions displayed at the time of purchase.
4. Orders
You will receive an order confirmation by email after placing your order.
Your order is accepted when we confirm its dispatch. If an item becomes unavailable, we will contact you and issue a refund for any payment received.
5. Delivery
We offer free standard delivery where indicated at checkout.
Orders are normally dispatched within 24–48 hours, with delivery typically taking approximately 3 working days after dispatch.
Delivery times are estimates. Unless otherwise agreed, orders will be delivered within 30 days.
6. Returns and Refunds
We offer a 30-day returns period from the date you receive your order.
To request a return, contact support@amberlylondon.co.uk within 30 days of delivery. We will provide return instructions.
You must send the product back within 14 days of notifying us.
For change-of-mind returns, customers are responsible for return postage unless otherwise agreed.
Refunds are issued to the original payment method in accordance with applicable consumer law.
Your statutory cancellation and consumer rights remain unaffected.
7. Complimentary Gifts
Complimentary accessories included with promotional purchases have no cash alternative.
If an entire order is returned for a refund, any complimentary gifts supplied with that order must also be returned.
8. Faulty or Damaged Products
If your product arrives damaged, faulty or incorrect, contact support@amberlylondon.co.uk.
We will provide an appropriate remedy in accordance with the Consumer Rights Act 2015, including a repair, replacement or refund where applicable.
9. Product Safety
Bioethanol fireplaces produce real flames and must be used in accordance with the supplied safety instructions.
Never refill a burning or hot fireplace. Allow the burner to cool completely before refilling.
Never leave a burning fireplace unattended. Keep children, pets and flammable materials at a safe distance, and ensure adequate ventilation indoors.
10. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence or your statutory consumer rights.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. The terms applicable to your order are those in effect when you place it.
12. Contact
Amberly London
Website: https://amberlylondon.co.uk
Email: support@amberlylondon.co.uk