Returns & Refunds Policy
At Amberly London, we want you to shop with confidence. That's why we offer a 30-day returns policy.
1. 30-Day Returns
You have 30 days from the date you receive your order to request a return.
For returns made under our extended 30-day policy, products must be unused, in their original condition and returned with all included accessories and complimentary gifts.
Your statutory right to cancel an eligible online purchase within 14 days of delivery remains unaffected. During this statutory cancellation period, you may inspect the product as you would in a shop.
2. How to Request a Return
To request a return, email support@amberlylondon.co.uk with your order number.
Our customer support team will provide return instructions and the appropriate return address.
Please return your order within 14 days of notifying us.
3. Return Shipping
For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.
We recommend using a tracked delivery service and keeping your proof of postage.
If your product is faulty, damaged or incorrect, we will cover reasonable return costs where required by law.
4. Refunds
Refunds will be issued to your original payment method.
For returns made under your statutory cancellation rights, we will issue your refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.
Any standard delivery charges you originally paid will also be refunded where required by law.
For returns under our extended 30-day policy, refunds will be processed within 14 days of receiving and checking the returned goods.
Your bank or payment provider may take additional time to make the refund available in your account.
5. Damaged, Faulty or Incorrect Products
If you receive a damaged, faulty or incorrect product, please contact us at support@amberlylondon.co.uk.
Include your order number, a description of the issue and photographs where possible.
We will arrange an appropriate solution, including a repair, replacement or refund where applicable.
Your rights under the Consumer Rights Act 2015 remain unaffected.
6. Complimentary Gifts
If your purchase included complimentary accessories as part of a promotional offer, these must also be returned when returning the entire order for a refund.
Complimentary gifts cannot be exchanged for cash.
7. Bioethanol Fuel
Bioethanol is a flammable liquid and must be handled and transported safely.
Before returning bioethanol fuel, please contact our customer support team for instructions.
Do not send bioethanol fuel through a postal or courier service unless that service permits its transport and all applicable safety requirements are met.
Your statutory rights in relation to faulty products and eligible cancellations remain unaffected.
8. Exchanges
If you would like to exchange a product, please contact our customer support team.
Exchanges are subject to product availability. If an exchange is not possible, we will explain the available return and refund options.
9. Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible.
If your order has already been dispatched, you can request a return after delivery in accordance with this policy.
10. Your Consumer Rights
Nothing in this policy limits or excludes your statutory rights under applicable UK consumer protection legislation.
11. Contact Us
For any questions about returns, refunds or exchanges, please contact:
Amberly London
Website: https://amberlylondon.co.uk
Email: support@amberlylondon.co.uk