Shipping Policy
At Amberly London, we aim to make your shopping experience as simple and convenient as possible. Below, you'll find everything you need to know about our delivery process.
1. Shipping Costs
We offer free standard delivery on all orders within the United Kingdom.
There are no hidden delivery charges for standard shipping.
2. Order Processing
Orders are normally processed and dispatched within 24–48 hours, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a confirmation email.
During busy periods, including seasonal promotions and sales, processing may take slightly longer.
3. Delivery Times
Standard delivery typically takes approximately 3 working days after dispatch.
Delivery times are estimates and may vary depending on your location, courier operations and circumstances beyond our control.
Unless a different delivery period has been agreed with you, your order will be delivered within 30 days, in accordance with applicable UK consumer law.
4. Order Tracking
Once your order has been dispatched, we will provide tracking information by email where tracking is available.
You can use this information to follow your parcel's progress until it arrives.
Please allow some time for tracking information to become available after dispatch.
5. Multiple Items and Complimentary Gifts
If your order includes multiple products or complimentary accessories, they may occasionally be shipped in separate parcels.
If this happens, your items may arrive at different times.
There will be no additional standard delivery charges for separately dispatched items.
6. Incorrect Delivery Information
Please ensure that your delivery address and contact details are correct before completing your order.
If you notice an error, contact us as soon as possible at support@amberlylondon.co.uk.
We will do our best to update your delivery details before dispatch, although changes cannot be guaranteed once your order has been processed.
7. Delayed or Missing Deliveries
If your order has not arrived within the estimated delivery period, please contact our customer support team.
We will investigate the issue with the delivery provider and work towards a suitable resolution.
If your order is lost or cannot be delivered, we will provide an appropriate remedy in accordance with your statutory consumer rights.
8. Damaged Parcels
If your order arrives damaged, please contact us as soon as reasonably possible.
Email support@amberlylondon.co.uk with your order number, a description of the damage and photographs where possible.
We will arrange an appropriate solution in accordance with our Returns & Refunds Policy and applicable consumer law.
9. Returns
If you are not completely satisfied with your purchase, we offer a 30-day returns policy.
For further information, please refer to our Returns & Refunds Policy.
10. Contact Us
For any questions regarding shipping, delivery or order tracking, please contact:
Amberly London
Website: https://amberlylondon.co.uk
Email: support@amberlylondon.co.uk